Close your account correctly. Find the physical address, official email, requirements, and a free account closure template.
Zero Balance: Ensure your Citibank balance is exactly $0.00 and all pending transactions are cleared before submitting the closure request.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via certified mail directly to Citibank New York headquarters.
citibankcares@citi.com
Keep the delivery receipt.
Close your account via Secure Message Center in the Citi Online Banking portal.
Send your closure request to Citibank via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Close with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
Citibank, N.A.
Attn: Account Closure / Operations Department
388 Greenwich St, New York, NY 10013
Subject: Request for Bank Account Closure - Account Number [ACCOUNT NUMBER]
Dear Customer Service Team,
Please accept this letter as formal request to close my Citibank checking/savings account number [ACCOUNT NUMBER], effective immediately.
I confirm that I have stopped all direct deposits and automatic bill payments linked to this account, and that the account balance is zero (or has been transferred out).
If there are any remaining funds in the account, please mail a check for the remaining balance to my address below.
Please send me a written confirmation of the account closure and stating that no further fees or charges are due.
Sincerely,
[YOUR FIRST AND LAST NAME]
Address: [YOUR ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your bank account safely.
Transfer out your remaining funds to your new bank account, leaving a $0.00 balance.
Update your employer for direct deposits and redirect recurring standing orders to your new account.
Deliver the written closure request through LegallyMail to ensure you get a valid proof of receipt.
Citibank will notify you of the account closure status and email your transaction history statement.
Once confirmed, cut up your debit cards and destroy any remaining paper checks safely.