Terminate your subscription correctly. Find the physical address, official email, notice periods, and a free cancellation template.
Early cancellation: If you cancel your Direct Line policy after the 14-day cooling-off period, they typically charge a £50 cancellation fee.
Certifies the sending and content of your request. Safe and legally binding solution.
Send a physical letter via tracked post directly to Direct Line's Bromley headquarters.
customer.relations@directline.com
Keep the delivery receipt.
Log in to your online account and request cancellation through Direct Line's virtual assistant.
Send your cancellation request to Direct Line via LegallyMail to obtain a certified, timestamped delivery proof. Fully equivalent to registered mail, from home.
✉️ Cancel with LegallyMail nowCopy the text below, complete the highlighted fields, and send via LegallyMail.
Date: [Date]
Direct Line Insurance Group plc
Attn: Policy Cancellation Department
1 Partners Place, Bromley, Kent BR1 1DP
Subject: Cancellation of Insurance Policy - Policy Number [POLICY NUMBER]
Dear Customer Service Team,
Please accept this letter as formal notification that I am canceling my Direct Line insurance policy number [POLICY NUMBER], effective from [EFFECTIVE DATE OF CANCELLATION].
I request a refund of any prepaid premium for the remainder of the policy period, minus any standard cancellation fee. Please cancel any direct debit instruction associated with this policy.
Please send me a written confirmation of the cancellation and the final statement showing my refund balance.
Sincerely,
[YOUR FIRST AND LAST NAME]
Address: [YOUR ADDRESS]
Phone: [YOUR PHONE NUMBER]
Email: [YOUR EMAIL ADDRESS]
Signature: ___________________________
Follow these instructions to close your insurance policy safely.
Find your policy expiration date and verify if any cancellation fees apply.
Ensure you have set up a new auto or home insurance policy before canceling to avoid coverage gaps.
Deliver the written cancellation request through LegallyMail to ensure you get a valid proof of receipt.
Direct Line will notify you of the policy closure status and process your pro-rata refund.
Check your bank account to confirm no further premium billing happens.